Telecaller / Customer Relationship Executive

A Telecaller / Customer Relationship Executive (CRE) in an immigration consultancy is responsible for contacting prospective clients, understanding their requirements, providing basic information about visa services, and converting inquiries into consultations or appointments.

• Good communication and convincing skills
• Fluency in English and Hindi is often useful
• Confident telephone manner
• Customer-service skills
• Basic computer and CRM knowledge
• Good listening and follow-up skills
• Ability to handle rejection and meet targets
• Sales-oriented attitude

• Make outbound calls to leads and prospective clients.
• Receive and respond to incoming inquiries about immigration and visa services.
• Understand clients' education, work experience, destination preference, and requirements.
• Provide basic information about available visa/immigration programs.
• Generate and schedule appointments with Visa Counselors.
• Follow up regularly with interested clients through calls and WhatsApp.
• Maintain client information and call records in CRM/software.
• Convert qualified leads into consultations and potential clients.
• Coordinate with Visa Counselors and other departments.
• Handle client questions professionally and escalate complex immigration questions when required.
• Meet daily/weekly/monthly calling and lead-conversion targets.
• Maintain good relationships with existing and prospective clients.

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Supportive and inclusive work environment at Walkway Immigration
• Opportunities for career growth and professional development
• Work with a talented and motivated team in Yamunanagar, India