Service Desk Engineer

Greystar is looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies.

In your journey at Greystar, you will be:

Primarily focused on:

• Ensuring smooth IT support operations

• Contributing to help desk policies, procedures and ensure their implementation

• Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

• Prioritize incidents and service requests according to defined processes to meet defined SLAs. • Use remote tools and diagnostic utilities to aid in resolving support requests.

• Installing and configuring hardware and software components throughout various network infrastructure devices.

• Install antivirus software and ensure virus definitions are up to date.

• Relevant experience and qualifications for the Service Desk Engineer role
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to be based in or relocate to Mohali, India
• Alignment with Greystar's values and work culture
• Valid work authorisation for Mohali, India

• Perform core duties associated with the Service Desk Engineer position at Greystar
• Collaborate effectively with team members and management to achieve departmental goals
• Contribute to a positive and productive work environment in Mohali, India
• Meet and exceed the performance targets set by Greystar
• Communicate proactively about project progress and any obstacles
• Continuously improve skills and stay up to date with industry best practices

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Supportive and inclusive work environment at Greystar
• Opportunities for career growth and professional development
• Work with a talented and motivated team in Mohali, India