Product Support Engineer

About Euler Motors

Euler Motors is one of India's fastest-growing electric vehicle (EV) manufacturers, building high-performance commercial EVs for last-mile logistics. With a strong focus on innovation, advanced battery technology, and intelligent mobility solutions, Euler Motors is driving the future of sustainable transportation.

Key Responsibilities

• Handle customer complaints and ensure timely resolution within defined TAT.
• Perform Root Cause Analysis (RCA) for major vehicle breakdowns.
• Provide technical support to mechanics during field visits.
• Conduct field audits and submit failure analysis reports.
• Coordinate with the R&D team for product improvements and engineering updates.
• Implement Engineering Change Notices (ECN/ECR) across field vehicles.
• Ensure preventive maintenance activities are completed on time.
• Train and mentor mechanics on diagnostics, troubleshooting, and service procedures.
• Improve vehicle uptime and service quality through continuous process improvements.

Candidate Profile

• Diploma or Degree in Mechanical, Electrical, or Automobile Engineering.
• 25 years of experience in EV, Automotive, or Commercial Vehicle service operations.
• Strong diagnostic and troubleshooting skills.
• Good understanding of vehicle systems and service processes.
• Experience in Root Cause Analysis (RCA).
• Excellent communication and customer-handling skills.
• Willingness to travel extensively for field support.

Why Join Euler Motors?

• Opportunity to work with one of India's fastest-growing EV OEMs.
• Exposure to cutting-edge electric vehicle technology.
• High-growth career opportunities.
• Collaborative and innovation-driven work culture.
• Work closely with leadership and product engineering teams.

• Perform core duties associated with the Product Support Engineer position at Euler Motors
• Collaborate effectively with team members and management to achieve departmental goals
• Contribute to a positive and productive work environment in Bhubaneswar, India
• Meet and exceed the performance targets set by Euler Motors
• Communicate proactively about project progress and any obstacles
• Continuously improve skills and stay up to date with industry best practices

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Supportive and inclusive work environment at Euler Motors
• Opportunities for career growth and professional development
• Work with a talented and motivated team in Bhubaneswar, India