Loan Operations

A Loan Operations Executive handles the operational work after a loan application is received and supports the process through document verification, KYC, approval coordination, disbursement, and post-disbursement servicing. The role requires accuracy, follow-up, and coordination with Sales, Credit, customers, and other teams. LLinkedIn+1

Education

• Graduate in any discipline is commonly accepted.
• B.Com, BBA, Finance, Banking or related education is an advantage. IIndeed

Experience

• Freshers: Some companies accept 0–2 years and provide training. JJobSpri
• Experienced: 1–3 years in banking, NBFC, fintech, loan processing, credit operations or documentation is commonly preferred. Ffoundit

Skills Required

• Basic knowledge of personal/business/home/gold loans
• Knowledge of KYC and loan documentation
• Basic understanding of CIBIL/credit checks
• MS Excel and computer skills
• Good communication and customer-handling skills
• Strong attention to detail
• Good follow-up and coordination skills
• Ability to manage multiple loan files and meet TAT/deadlines
• Basic knowledge of CRM/Loan Management Systems is helpful.

• Loan application processing

  • Receive and check loan applications.
  • Verify customer information and application details.
  • Track applications from login → verification → sanction → disbursement.

• KYC & document verification

  • Check Aadhaar/PAN and other KYC documents.
  • Verify income documents, bank statements, business proofs, financial documents, and collateral/property documents where applicable.
  • Identify missing or incorrect documents and follow up with customers or the sales team. IIndeed

• Credit & sales coordination

  • Coordinate with the Sales, Credit, Underwriting, Legal and Disbursement teams.
  • Provide additional documents or information requested by the credit team.
  • Update the concerned team about pending cases and approvals.

• Loan disbursement

  • Check that all sanction conditions and required documents are completed before disbursement.
  • Coordinate with accounts/finance for fund transfer.
  • Ensure the correct loan amount and charges are processed.
  • Maintain disbursement records. SSimplyHired

• MIS & system updating

  • Update customer/application information in CRM/LOS/LMS.
  • Prepare daily, weekly and monthly MIS reports.
  • Maintain pending-case trackers and monitor TAT. Ffoundit

• Customer support

  • Answer customer queries regarding application status, documents, disbursement and repayment.
  • Follow up for pending documents.
  • Resolve documentation-related issues.

• Post-disbursement work

  • Maintain loan records.
  • Track pending post-disbursement documents.
  • Support repayment, foreclosure, part-payment and loan-closure processes depending on the company. 

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Supportive and inclusive work environment at Pragati Wealth
• Opportunities for career growth and professional development
• Work with a talented and motivated team in Panipat, India