Take end-to-end IT ownership of the D2C eCommerce platform and CMS-based brand website covering IT operations, enhancements, performance, uptime, and quality.
Gather requirements from business stakeholders and translate them into clear technical specifications and user stories.
Plan and manage delivery sprints and run all Scrum ceremonies (sprint planning, stand-ups, reviews, retrospectives); coordinate UAT, releases, and post-go-live support.
Drive continuous improvement in website performance and page speed.
Coordinate across the platform product / OEM teams, system-integrator (SI) partners, and internal technology teams to deliver enhancements and any required integrations.
Maintain a high-level understanding of WhatsApp bots and conversational commerce, and coordinate related enhancements with vendor partners.
Own the relationship with the analytics / BI platform and its supporting vendor team.
Ensure dashboards and reports meet business needs; coordinate enhancements, data checks, and troubleshooting.
Bring a solid understanding of how analytics and BI solutions work end to end
Own and manage the marketing automation / customer-engagement platform.
Requirements
Relevant experience and qualifications for the IT Manager role
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to be based in or relocate to Panipat, India
Alignment with Whirlpool India's values and work culture
Valid work authorisation for Panipat, India
Key Responsibilities
Perform core duties associated with the IT Manager position at Whirlpool India
Collaborate effectively with team members and management to achieve departmental goals
Contribute to a positive and productive work environment in Panipat, India
Meet and exceed the performance targets set by Whirlpool India
Communicate proactively about project progress and any obstacles
Continuously improve skills and stay up to date with industry best practices
Benefits & Perks
Competitive salary package commensurate with experience
Performance-based bonuses and incentives
Supportive and inclusive work environment at Whirlpool India
Opportunities for career growth and professional development
Work with a talented and motivated team in Panipat, India