Desktop & Site Support Engineer

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

ole: Hardware and Networks - OtherIndustry Type: BPM / BPODepartment: Engineering - Hardware & NetworksEmployment Type: Full Time, PermanentRole Category: Hardware and Networks - OtherEducationUG: Any GraduatePG: Any PostgraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskills

• Perform core duties associated with the Desktop & Site Support Engineer position at tp
• Collaborate effectively with team members and management to achieve departmental goals
• Contribute to a positive and productive work environment in Mohali, India
• Meet and exceed the performance targets set by tp
• Communicate proactively about project progress and any obstacles
• Continuously improve skills and stay up to date with industry best practices

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Supportive and inclusive work environment at tp
• Opportunities for career growth and professional development
• Work with a talented and motivated team in Mohali, India