Customer Service Associate

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
• Accentures Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns What are we looking for?
• This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially.

• Relevant experience and qualifications for the Customer Service Associate role
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to be based in or relocate to Chandigarh, India
• Alignment with Accenture in India's values and work culture
• Valid work authorisation for Chandigarh, India

• Perform core duties associated with the Customer Service Associate position at Accenture in India
• Collaborate effectively with team members and management to achieve departmental goals
• Contribute to a positive and productive work environment in Chandigarh, India
• Meet and exceed the performance targets set by Accenture in India
• Communicate proactively about project progress and any obstacles
• Continuously improve skills and stay up to date with industry best practices

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Supportive and inclusive work environment at Accenture in India
• Opportunities for career growth and professional development
• Work with a talented and motivated team in Chandigarh, India