In a loan/financial-services company, customer handling means managing customers professionally from their first enquiry through the loan process and providing support for their questions, documents, approval, and disbursement.
Requirements
12th pass or graduate, depending on the position.
Good Hindi and English communication.
Good listening and interpersonal skills.
Basic computer, Excel and CRM knowledge.
Patience and a professional attitude.
Ability to handle difficult or dissatisfied customers calmly.
Basic understanding of loans, EMI, KYC and CIBIL is an advantage.
Previous experience in customer service, banking, NBFC, telecalling or sales is helpful.
Key Responsibilities
Speak with customers and understand their loan requirements.
Explain loan products, eligibility, interest rates, tenure and EMI clearly.
Answer customer questions through phone calls, WhatsApp, email or face-to-face meetings.
Collect required customer information and documents.
Guide customers through the loan application process.
Follow up with customers for missing or pending documents.
Give customers regular updates about their loan application status.
Coordinate with Sales, Credit and Operations teams to resolve customer issues.
Handle complaints politely and try to provide a suitable solution.
Maintain accurate customer records in CRM/Excel.
Follow up after loan disbursement when required.
Maintain customer confidentiality and follow company KYC and data-protection procedures.
Build good relationships with customers to encourage repeat business and referrals.
Benefits & Perks
Competitive salary package commensurate with experience
Performance-based bonuses and incentives
Supportive and inclusive work environment at Pragati Wealth
Opportunities for career growth and professional development